HELP CENTER

When will my order ship?

Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on "MY ACCOUNT" link on the top of this page.
Is my order secure?

We definitely understand this concern with shopping online. kiranhamid.com is committed to the complete privacy and security of your personal information. kiranhamid.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your kiranhamid.com password) via email.
What is your privacy policy?

Kiranhamid.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.
When will my credit card be charged?

Your credit card will be charged at the time the order is placed. The shipping window is currently 9-21 business days from the date you place your order.
What is your return policy?

We want you to be delighted with your new soy candles. If you are not, we will do what we can to make it right. We are a small family company and having happy customers really makes us tick, which is why we aim to offer the best possible customer service around. If you have questions or concerns, you can reach out to us by email. Contact us within 14 days of delivery if you have an issue with your order. We will gladly address any problems relating to manufacture of candle or breakages in transit, providing you are able to provide photographic evidence of shipping damages within 7 days of delivery. Please document the condition of the shipping packaging